Refund Policy at OpenQuarter
Last Updated: March 10, 2023
Thank you for ordering from openquarter.xyz, home of delicious pizzas and savory sides. We are dedicated to ensuring you enjoy every bite of our food. However, if you are not completely satisfied with your purchase, please review our refund policy below.
Cancellation Policy
If you wish to cancel your order, please do so within 5 minutes of placing the order by calling our customer service team at +39 06 4782 4782. Given the quick turnaround time for our freshly made orders, cancellations made after 5 minutes cannot be guaranteed and may be subject to our full return policy below.
Returns and Refunds
Since we deal with perishable food items, we do not accept returns once an order is prepared and/or delivered. However, refunds may be considered on a case-by-case basis in the following situations:
- Incorrect Order: If you received an order that is incorrect, please contact us within 1 hour of the delivery time, and we will work swiftly to correct the order or issue a refund.
- Incomplete Order: Should any item be missing from your order, notify us immediately upon delivery, and we will arrange for the missing item to be prepared and delivered to you promptly, or provide a refund for the missing item.
- Quality Concern: If you are unsatisfied with the quality of the food received, kindly contact us within an hour of delivery. We will need you to provide us with feedback for quality assurance and discuss potential refunds or other compensatory actions.
Please make sure to provide the order number and relevant order details when requesting a refund to allow us to process your request efficiently.
Refund Process
Upon approval of a refund, we will process your refund back to the original method of payment within 5-7 business days. The time it takes for the refund to appear in your account depends on the policies of the payment service provider.
Non-Refundable Items
Please note that delivery charges and gift cards are non-refundable items.
Contact Information
If you have any questions or concerns regarding your order or this refund policy, please do not hesitate to contact our customer service team at +39 06 4782 4782. Our address is Pizzeria Del Corso, Rome, 00184, Italy, where you can also reach us for any in-person discussions.
Policy Modifications
OpenQuarter reserves the right to make changes to this refund policy at any time without prior notice. Please review the policy periodically for any changes.
We value your custom and endeavor to provide the best experience with OpenQuarter. Thank you for choosing us for your pizza and dining needs.